The use of abbreviations makes it easier to write text passages instead of using long terms. But we agree – these abbreviations are not easy to understand and we explain briefly most of our services.

• BCM stands for Business Continuity Management, a way to manage your company in a crisis scenario.
• ASM – simply put Alarm server Management.
• MCS are managed Cloud Services.
• VPS – Virtual Private Server.
• VDS – Virtual Dedicated Server.
• Root Server – also know as Bare Metal Server. We assign to you a new HPE Server for your installation.

Simply put, our Managed Cloud Services means that we take care of the entire Alarm Cloud Server application you will use. We manage all the necessary hardware and software installations, its maintenance, technical support. It also means that ISANDO GROUP is responsible for updates and upgrades of any software application you signed up for. Furthermore, we are providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.

Cloud Backups also known as online backups is the process where your cloud backups or onsite backups are transferred to an offsite server every night. All our servers and backup servers are located in secure data centers within the EU and Switzerland as of your choice. Cloud backups are a secure way to keep existing files, databases and system settings in multiple place ready for a worst case scenario. Furthermore, we have full control over backups, time stamps and versioning, allowing us to monitor the integrity of each and every back up file.

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations. We are aware that BCM (Business Continuity) and ASM (Alarm Server Management) is a vital servive in your firm. Hence, our standard response time is 24 hours after receiving a support ticket. However, in most cases we are way faster und resolve many issues within hours. Furthermore, clients can sign up for shorter response times, in some cases 4 hours and 24/7.

Contracts for our cloud-based Alarm Server Management (ASM) Services vary and we offer flexible terms. Clients can choose a contract with minimum 3-months contract term, paying a small setup-fee or a 12-months contract without setup-fee. After this setup- and starting period you can cancel at any time with 30 days notice period to the end of each months.

Our service model uses a fixed monthly fee, which is based on the size of your organisation and complexity of your individual setup. However, we also offer “out-of-the-box” plans with a very attractive pricing. Those plans are meant for smaller firms , giving you a fully-fledge ASM but limited options for individual tasks.

If you want to find out more, please request an offer and we will send you an overview about our tariffs.

For all our applications and backups we undertake regular screenings against known Rasomware, Malware and Viruses. Hence, you can expect clean backups. Furthermore, all our systems provide the highest technical standards and we use hardware firewalls and application firewalls to protect our IT-infrastructure against DDoS and Ransomware. You may even consider to outsource parts of your IT-infrastructure to us, using a dedicated VPS/VDS (virtual private server and virtual dedicated server) or a root server in our datacenters (Colocation). Please ask for an individual offer.

When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often, it helps to close the application and restart the computer to reset the system, and possibly resolve the problem.

If this doesn’t work, submit a ticket.